Refund Policy
This refund policy ("Policy") sets forth the terms and conditions under which Set Wonder ("Set Wonder") offers refunds to customers ("customers", "consumers") who have purchased products or services on our website.
1 - Consumer Rights
Our refund policies are based on the Consumer Protection Code (Law No. 8,078/1990) and other laws and legal provisions, which guarantee consumers the right to refunds in certain circumstances if we are not satisfied with the purchase within a period of deadline 7 calendar days.
2 - Deadline for Requesting Refund
Consumers have the right to request a refund within 7 days from the date of purchase, whether it is a physical product or digital services.
3 - Conditions for Refund
To be eligible for a refund, the product or service must meet the following conditions:
Comply with the description described on our website.
It is not damaged or used beyond what is reasonably necessary to determine its suitability.
The consumer must present a valid proof of purchase, Note; This policy does not apply to websites or scripts purchased on our website, purchases from third parties as well as our advertisers must be handled on the website where they purchased the product or services.
4 - Refund Request Process
To request a refund, customers must follow the following steps:
Please contact our customer service via email and provide purchase details, including order number and reason for requesting a refund.
Our customer service team will review the request and inform the customer if they are eligible for a refund.
If a request is approved, the refund will be processed within a maximum period of 15 working days.
5 - Reimbursement Method
Refunds will be processed as follows:
Purchases paid by credit card will be refunded to the same original payment method.
Purchases paid by bank transfer and Pix will be refunded by bank transfer or Pix to the account provided by the customer.
Other forms of payment will be refunded according to the payment method made by the customer
6 – Exceptions
Set Wonder reserves the right to refuse a refund in the following cases:
Products or services that do not meet the eligibility conditions specified above.
Products or services that have been customized according to customer specifications.
Products or services purchased during a promotion or final sale, unless they are defective or not as described.
7 - Changes to the Refund Policy
The company reserves the right to make changes to this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
8 - For more information, contact us
